Booking terms

These terms apply when you book Hatlen View direct on hatlenview.no. Last updated 2 November 2026.

Who you book with

Hatlen View, Hatlenvegen 121, 6320 Isfjorden, Norway. Email [email protected], phone +47 927 75 729.

Booking and payment

• You choose your dates and number of guests and see the total price before you pay.
• You pay the full amount when you book, by card, Apple Pay or Google Pay. Payment is handled by Stripe, and we never see your card details.
• Your booking is binding once the payment has gone through. You get a confirmation by email.
• All prices are in Norwegian kroner (NOK).

Cancellation

• If you cancel at least 21 days before arrival, you get the full amount back.
• If you cancel later than that, the amount is not refunded.

To cancel, email [email protected] or call +47 927 75 729. The money goes back to the card you paid with, and usually reaches your account within 5–10 working days.

The right of withdrawal doesn’t apply to accommodation booked for specific dates, so the cancellation rules above apply instead.

Changes

If you want to change your dates or number of guests, get in touch. We’ll help as far as the calendar allows, and any difference in price is paid or refunded.

If we have to cancel

If we have to cancel your stay, for example because something has happened to the apartment, you get the full amount back.

Check-in and check-out

• Check-in from 17:00, check-out by 11:00.
• You check in yourself with a keypad lock.

House rules

• Room for up to 9 guests. Children under 2 don’t count.
• No smoking.
• No pets.

Damage

You are responsible for any damage you or your guests cause to the apartment during your stay, beyond normal wear and tear. Let us know straight away if something breaks.

Law and disputes

Norwegian law applies. If you’re unhappy with something, please contact us first. Consumers can also get help from the Norwegian Consumer Council (Forbrukerrådet).